Tag Archives: Customer Management

Naming your product

  Many of my clients are creating a new product. Some of these clients are brand new companies and others are existing service providers who have recently developed a product. When you are a brand new company no matter what … Continue reading

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How do I tell you…?

Dear Small Business Owner, How do I tell you? How do I tell you that the tops of all the napkin holders in your restaurant are covered in dried, crusted food? How do I tell you that your email is … Continue reading

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Negotiations in Business, Practice, Practice, Practice

  Customers talking to a Relationship Manager during the Edelmetallmesse (Photo credit: GoldMoneyNews)   Doing business is a series of negotiations.  From the moment you plan to start a business to serving your customer, you find yourself negotiating.  For most … Continue reading

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Is pricing getting in the way of a sale?

When you are selling a customer your product or service, do you want them to listen to you explain features and benefits, or do you want them doing the math in their head?  Pricing by the unit may be the … Continue reading

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